Information regarding the Corona virus

We understand that you have many questions about the current situation. Below we hope to answer the most frequently asked questions concerning the Coron avirus.

If your question is not listed here, we would like you to ask your question at our reception, email address: receptie@oesterdam.nl .

Your and our health are very important

Oesterdam keeps a close eye on developments surrounding the Corona virus and the instructions of the Dutch government and regulations from the Zeeland safety region. We follow the regulations from the Zeeland safety region. Oesterdam is closed (until further notice) on the grounds of the emergency regulations of the Zeeland Safety Region.

To what extent the regulations relate to the services of Oesterdam, you can read on the website of the safety region. You can find more information and frequently asked questions by clicking the button below.

Concerning frequently asked questions

Contact us

Due to the developments surrounding the Corona virus, we decided to close the reception at our location until further notice. The function of our reception continues as usual! Our employees work from home, allowing us to remain available to you. For answering your questions, canceling or changing your reservation, please contact us at: receptie@oesterdam.nl.

Question and answer

I would like to cancel or change my reservation due to the Corona virus outbreak. What will this mean for me?

For reservations with an arrival up to and including April 6, 2020, we apply the following conditions for changing or canceling the reservation.

  • It is possible to change your reservation for a stay in 2020 in the same accommodation. The total amount of the reservation may change. If the changed reservation becomes more expensive, you pay the difference extra. No change fees are charged.
  • You can cancel your reservation at the applicable cancellation policy and for any cancellation costs you can contact the insurance company where you have taken out your cancellation insurance.
  • We'll keep an eye for nuance regarding exceptional situations.

Please contact us if you have a reservation with an arrival up to and including 6 April 2020 at receptie@oesterdam.nl

Reservations with an arrival from April 7, 2020 will remain unchanged for the time being. For information about bookings from this date, we advise you to keep an eye on our website and social media. The situation for our resort varies from day to day.

What facilities exist concerning food and drink?

Until April 6 our Dining & Lounge closed. It's currently not possible using our restaurant and bar.

What changes exist regarding the Oesterdam until April 6, 2020?

Oesterdam follows the instructions of the Dutch government. These guidelines have consequences for our facilities and services. Below there is an overview of our changes.

Dining & Lounge

Until April 6 our Dining & Lounge closed. It's currently not possible using our restaurant and bar.

Hotel

Our hotel is closed. To what extent the closure has consequences for your current or future stay, you can read on https://www.zeelandveilig.nl/veelgestelde-vragen under point 2, "Tourism".

Resort

Our resort is closed. To what extent the closure has consequences for your current or future stay, you can read on https://www.zeelandveilig.nl/veelgestelde-vragen under point 2, "Tourism".

Wellness

Our wellness is closed until April 6. It's currently not possible using the swimming pool and saunas.

Events

For our activities, we pay extra attention to precautions and hygiene. The activities location will remain open until further instructions are followed by the Dutch government.

Question and answer

I want to cancel or alter my reservation due to the coronavirus outbreak. What consequences will this have for me?

For reservations with an arrival date up to and including May 10th 2020, we use the following conditions for altering or canceling the reservation.

  • It is possible to alter your reservation for a stay period during 2020 at the same accommodation. The total amount of the reservation may change as a result. If the altered reservation turns out to be more expensive, you will pay the difference as an added charge. No alteration costs will be charged.
  • You may cancel your reservation subject to the applicable cancellation conditions, and you can contact the insurance company with which you have taken out your cancellation insurance regarding any cancellation costs.
  • We will take nuances into account in exceptional situations.

Please contact us if you have a reservation with an arrival date up to or including May 10th 2020 via receptie@oesterdam.nl

Reservations with an arrival date from May 10th 2020 onward remain unchanged for now. For more information about bookings from this date, we advise you to keep an eye on our website and social media. The situation for our resort differs from day to day.

Which changes will apply to Oesterdam up to and including May 10th 2020?

Oesterdam follows the guidelines of the Dutch government. These guidelines have consequences for our facilities and services. Below, you will find an overview of our adjustments.

Dining & Lounge

Up to and including May 10th, our Dining & Lounge will be closed. It is currently not possible tot use our restaurant or our bar.

Hotel

Our hotel is closed. The extent of the consequences of the closure for your current or future stay can be read at https://www.zeelandveilig.nl/veelgestelde-vragen under header 2, "Tourism".

Resort

Our resort is closed. The extent of the consequences of the closure for your current or future stay can be read at https://www.zeelandveilig.nl/veelgestelde-vragen under header 2, "Tourism".

Wellness

Up to and including May 10th, our wellness is closed. It is currently not possible to use the swimming pool or the saunas.

Events

Our activities location is closed until further notice.